SHIPPING, EXCHANGE AND RETURN POLICY

SHIPPING POLICY:

At JULO, we aim to ensure a smooth and timely delivery experience for all our customers. Please review the shipping timelines and details below:

Within India:

  • Orders are processed and shipped within 2-3 business days.
  • Delivery typically takes 5-7 business days, but it may vary based on the shipping address and unforeseen circumstances beyond our control.
  • Shipping is free for all domestic orders.
International Shipping:
  • Orders are processed and shipped within 5-7 business days.
  • Delivery is expected within 25-30 days, depending on the destination and customs clearance times.
  • A shipping fee is applicable for all international orders and will be displayed at the time of checkout.
  • Additional customs duties or taxes (if applicable) are the responsibility of the customer and vary by country.
Tracking Information:
Tracking details will be shared via Email, WhatsApp, or SMS once your order has been shipped.

EXCHANGE POLICY (Applicable to domestic orders placed within India):

  • We offer a one-time free exchange for a different size or style option, within 7 days of receipt of the product. Subsequent exchanges will incur a convenience fee of Rs. 99 per item.
  • To be eligible for an exchange:
    • The product must be in its original condition with all labels and tags intact.
    • The product must be free from any damage or signs of wear.

RETURN POLICY (Applicable to domestic orders placed within India):

  • Returns are accepted within 7 days of receipt of the product, subject to a convenience fee of Rs. 99 per item.
  • To be eligible for a return the product must be in its original condition with all labels and tags intact. The product must be free from any damage or signs of wear
  • After a successful quality check, the amount paid (minus the convenience fee) will be refunded to your original payment method.

Refund Processing (Applicable to domestic orders placed within India)

  • After the product passes the quality check, refunds will be processed within 5-7 working days, in accordance with standard banking timelines. The refund will be processed post deduction of any applicable convenience fees.
  • For prepaid orders, the refund will be credited to the original payment method used at the time of purchase.
  • For COD orders, please provide your bank account details either during the return escalation process on this page or by filling in the required information here.

    Please note: For international orders (orders placed outside India), no cancellations, exchanges, returns, or refunds are available.

        IMPORTANT NOTE:

        Convenience fees for exchanges, or returns are charged per item and not per order. If multiple items are included in a single order, a convenience fee will apply to each item individually.

          You may request an exchange for a different size or design, or return the product by raising a request through our Return & Exchange Request Form. In case of any issues, feel free to contact us via:

          We hope these policies help you make an informed decision while shopping with us. If you have any questions or concerns, please don't hesitate to reach out to our customer care team, who will be happy to assist you.